NewSee the ground in 3DLook

Billing & Subscription

See your DrillerDB plan, update the card on file, and cancel your subscription

Billing & Subscription

Open Settings > Billing in the console. This page manages your own DrillerDB subscription: the plan you pay DrillerDB for. It is separate from Billing Settings, which controls how you bill your own customers.

Quick Start: Cancel Your Subscription

  1. Go to Settings > Billing.
  2. On the Current Plan card, click Cancel subscription.
  3. If you want, type a reason in Reason for cancelling (optional).
  4. Click Cancel subscription in the dialog. To back out, click Keep subscription.

Only an admin sees the Cancel subscription button. Office and Field Supervisor users can open the page, but they cannot cancel. See User Roles for what each role can do on this page.

What Happens When You Cancel

Cancelling does not end your access right away. After you confirm, the page says:

Your subscription is scheduled to cancel. Access continues until the end of the current period.

The subscription does not renew after that date. The Current Plan card now shows Access until with the last day of your access, and the Cancel subscription button no longer appears.

If the page shows "Could not cancel subscription", the cancellation did not go through. Email support@drillerdb.com for help.

Your Current Plan

The Current Plan card shows your plan name and a status badge. Below the plan name it shows one of these:

LineWhen you see it
Next billing and a dateYour subscription is active and will renew on that date
Access until and a dateA cancellation is scheduled. Access ends on that date

If your plan includes a set number of user seats, the card also shows how many are included.

Step-by-Step: Update the Card on File

  1. Go to Settings > Billing and find Payment Method.
  2. Pick one of the cards already on file, or click Add New Card and enter the new card. To go back to a saved card, click Use Existing Card.
  3. Click Update Payment Method.

When you keep your current plan, this button only changes the card. It does not change your plan.

Admin, Office, and Field Supervisor users can all update the card on file.

Changing Your Plan

An admin can change the plan on the Subscription Management card. For help choosing a plan, email support@drillerdb.com.

Start a Free Trial From a Free Listing

If your company is on the free Listing plan and has never had a DrillerDB subscription or trial, an admin sees the 14-day free trial on the Subscription Management card in place of the paid plans:

  1. Go to Settings > Billing.
  2. Under Start your 14-day free trial for and your company name, pick Monthly or Yearly, then pick Starter or Professional.
  3. Enter your card and agree to the Terms of Service and Privacy Policy.
  4. Select Start your 14-day free trial.

Your card is not charged for 14 days. Cancel before the trial ends and you pay nothing.

Only an admin sees the trial. Office and Field Supervisor users do not. If the card says "Could not check whether this company can start a free trial. Please retry.", click Retry.

Questions

For a past invoice, a card that will not go through, or anything else this page cannot do, email support@drillerdb.com.

Related Topics