Notification Settings
Notification Settings allow you to control when and how you receive alerts about important events in DrillerDB. Configure preferences for both in-app and email notifications.
Notification Types
System Notifications
Built-in notifications for key events:
Project Updates
- New project created
- Project status changed
- Project assigned to you
- Project completion
- Proposal approved or rejected
Scheduling Events
- Project scheduled on your calendar
- Schedule change or conflict
- Assignment to project
- Crew assignment changes
- Overdue projects
Financial Notifications
- Invoice created
- Payment received
- Invoice overdue
- Down payment received
- Payment failed
Field Operations
- Tower up notification
- Tower down notification
- Daily log submitted
- GPS check-in completed
- Hazard report filed
Customer Activity
- Quote opened by customer
- Quote link clicked
- Proposal viewed
- Invoice viewed
- Customer portal registration
Equipment Alerts
- Maintenance due
- Maintenance overdue
- DVIR report submitted
- Equipment inspection required
- Service log added
Notification Channels
In-App Notifications
Bell icon notifications within DrillerDB:
Display Settings
- Show badge count on bell icon
- Auto-clear read notifications
- Notification retention period
- Sound alerts (on/off)
Priority Levels
- High priority (red badge)
- Normal priority
- Low priority (informational)
Actions
- Click to view details
- Quick actions from notification
- Mark as read/unread
- Dismiss or snooze
Email Notifications
Receive notifications via email:
Email Frequency
- Instant - Send immediately
- Hourly digest - Batched every hour
- Daily digest - Once per day summary
- Weekly digest - Weekly summary
Email Format
- Plain text
- HTML formatted
- Include action buttons
- Attach relevant documents
User Preferences
Personal Notification Settings
Each user controls their own preferences:
- Click profile menu > Notification Settings
- Toggle each notification type on/off
- Choose delivery method (in-app, email, or both)
- Set frequency preferences
- Save changes
Changes take effect immediately.
Notification Categories
Organize preferences by category:
Critical Notifications (cannot be disabled)
- Account security alerts
- Payment failures
- System maintenance announcements
Important Notifications (recommended)
- Assignments to you
- Customer interactions
- Financial updates
- Schedule changes
Optional Notifications
- General project updates
- Team activity
- Informational alerts
- Marketing updates
Quiet Hours
Set times when notifications are paused:
- Define quiet hours (e.g., 8 PM to 7 AM)
- Weekend notification pause
- Vacation mode
- Critical alerts bypass quiet hours
Company-Wide Settings
Admin Controls
Administrators can set company-wide policies:
Required Notifications
- Force certain notifications for all users
- Ensure critical updates reach team
- Compliance and safety notifications
Notification Standards
- Default settings for new users
- Recommended preferences
- Best practice configurations
Bulk Updates
- Update all users at once
- Role-based notification sets
- Push notification changes
Team Notifications
Configure notifications for specific teams:
- Office team notification set
- Field crew notification set
- Management notification set
- Custom team configurations
Event-Specific Settings
Project Notifications
Fine-tune project-related alerts:
Notify When
- Assigned as project manager
- Added to project team
- Project reaches certain status
- Project overdue
- Customer interaction
Notify Whom
- Project manager only
- Entire project team
- Specific roles
- Custom notification list
Schedule Notifications
Control scheduling alerts:
Daily Schedule Digest
- Send each morning at specified time
- List of today's scheduled jobs
- Crew assignments
- Job locations and details
Schedule Changes
- Immediate notification of changes
- Conflict alerts
- Cancellation notices
- Weather-related updates
Customer Notifications
Track customer engagement:
Quote Tracking
- Quote opened notification
- Link clicked notification
- Time on page tracking
- Engagement scoring
Portal Activity
- Customer portal login
- Document downloads
- Invoice viewed
- Payment initiated
Mobile Notifications
Push Notifications
For field users on mobile:
Enable Push
- Allow notifications on mobile app
- Sound and vibration preferences
- Lock screen display
- Badge app icon
Mobile-Specific Alerts
- GPS check-in reminders
- Daily log reminders
- Tower up/down prompts
- Emergency notifications
SMS Notifications
Text message alerts for critical events:
SMS Events
- Emergency alerts
- Schedule changes within 24 hours
- Customer urgent requests
- Equipment breakdowns
SMS Settings
- Mobile number for SMS
- Time restrictions for SMS
- SMS frequency limits
- Opt-out option
Managing Notifications
Notification History
View past notifications:
- All notifications list
- Filter by type or date
- Search notification content
- Export notification log
Notification Actions
Act on notifications directly:
- Approve/reject proposals
- Acknowledge alerts
- Respond to requests
- Mark as complete
Bulk Actions
Manage multiple notifications:
- Mark all as read
- Clear all notifications
- Filter and bulk dismiss
- Export selected notifications
Troubleshooting Notifications
Not Receiving Notifications
If notifications aren't arriving:
Check Email Settings
- Verify email address is correct
- Check spam/junk folder
- Add DrillerDB to safe senders
- Confirm email preferences enabled
Check In-App Settings
- Browser notification permissions
- Do not disturb mode disabled
- Notification preferences enabled
- Pop-up blocker not blocking
Too Many Notifications
Reduce notification volume:
- Switch to digest mode
- Disable optional notifications
- Enable quiet hours
- Set stricter filters
Notification Delays
If notifications are delayed:
- Check internet connection
- Verify notification queue status
- Contact support if persistent
- Review delivery logs
Email Templates
Customizing Email Content
Administrators can customize notification emails:
Email Components
- Subject line format
- Header branding
- Body text
- Call-to-action buttons
- Footer information
Merge Fields
- Insert project details
- Customer information
- User name
- Date and time
- Custom fields
Testing
- Send test emails
- Preview all formats
- Test across email clients
- Verify links work
Customized templates maintain professional branding while delivering important information.