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Managing Your DepthMap Subscription

How to view, cancel, or resubscribe to your DepthMap plan

Managing Your DepthMap Subscription

This guide shows you how to check your subscription, cancel if you need to, and resubscribe later. All subscription settings are in one place inside the app.

Only the account admin can manage the subscription. If you are not the admin, ask the person who set up the account to make changes.

Where to Find Your Subscription Settings

Step 1: Click Settings in the Sidebar

  1. Log in at app.drillerdb.com
  2. Look at the left sidebar
  3. Click Settings (the gear icon near the bottom)

DrillerDB sidebar showing Settings near the bottomDrillerDB sidebar showing Settings near the bottom

Step 2: Find the Subscription Panel

  1. On the Settings page, look at the right side under General
  2. You will see the Subscription panel with your current plan, billing cycle toggle, and plan options

Settings page showing the Subscription panel on the rightSettings page showing the Subscription panel on the right

Checking Your Current Plan

The Subscription panel shows everything about your plan:

What You SeeWhat It Means
Plan name (e.g., "DepthMap")Your current subscription
Monthly or Yearly toggleYour billing cycle
"Select" buttons on plan cardsClick to change plans
Payment Method sectionYour card on file

Subscription panel with plan cards and Cancel Subscription buttonSubscription panel with plan cards and Cancel Subscription button

How to Cancel Your Subscription

Only the account admin can cancel. If you do not see a Cancel button, you are not the admin. Contact the person who created the account.

Step 1: Go to Settings

  1. Click Settings in the left sidebar
  2. Look at the Subscription panel on the right side of the General tab

Step 2: Find the Cancel Button

  1. Scroll down below the plan cards and Payment Method section
  2. You will see a red "Cancel Subscription" button at the bottom of the Subscription panel
  3. Click it

Cancel Subscription button below the Payment Method sectionCancel Subscription button below the Payment Method section

Step 3: Confirm the Cancellation

A popup appears asking you to confirm:

  1. It says: "Cancel Subscription?"
  2. Below that: "You will lose access to DrillerDB at the end of your current period."
  3. Click the blue "Yes, cancel" button to confirm
  4. Or click the gray "Cancel" button if you changed your mind

Cancel Subscription confirmation popupCancel Subscription confirmation popup

Step 4: You Are Done

After confirming, you will see two things:

  1. A yellow banner appears at the top of the page saying your subscription has been canceled and showing the date your access ends
  2. The Subscription panel now shows your plan as "Canceled" in yellow text with the access-until date

Post-cancel view showing the yellow banner and Canceled statusPost-cancel view showing the yellow banner and Canceled status

What Happens After You Cancel

QuestionAnswer
Do I lose access right away?No. You keep full access until the end of your current billing period.
Will I be charged again?No. No more charges after you cancel.
Can I still use the well map?Yes, until your access date runs out.
Will my saved data be deleted?No. Your data stays in the system.

Look for the yellow banner at the top of the page. It shows the exact date your access ends. Write it down so you know when your map access will stop.

Why the Cancel Button Disappears

This is normal. Once you cancel, the Cancel button goes away because there is nothing left to cancel. Your subscription is already set to end.

Instead of the Cancel button, you will now see:

  1. Your plan name with "Canceled" in yellow -- this confirms your cancellation went through
  2. "Access until [date]" -- this is when your access ends
  3. A "Resubscribe" button on the yellow banner -- use this if you change your mind

If you already canceled and do not see a Cancel button, that means it worked. You do not need to do anything else. Your subscription will end on the date shown.

How to Resubscribe

Changed your mind? You can come back anytime.

Step 1: Go to Settings

  1. Click Settings in the left sidebar
  2. Look at the Subscription panel on the right

Step 2: Choose a Plan

  1. If you see the yellow banner at the top, click the "Resubscribe" button
  2. Or pick a plan from the plan cards and click "Select"
  3. Use the Monthly / Yearly toggle to pick your billing cycle

Step 3: Confirm Payment

  1. Confirm the plan and payment method
  2. Your subscription starts again right away
  3. You are all set -- full access is restored

Updating Your Payment Method

If your card expires or you want to use a different card:

  1. Go to Settings and find the Subscription panel
  2. Click "Update Payment Method" below the plan cards
  3. Enter your new card details
  4. Click Save

Common Questions

"I canceled but I am still getting charged."

  • Check the date on your receipt. The charge might be from before you canceled.
  • If you see a new charge after your access-until date, email support@drillerdb.com right away.

"I cannot find the Settings page."

  • Look for the gear icon at the bottom of the left sidebar.
  • On mobile, tap the menu icon (three lines) at the top left first to open the sidebar.

"I want to cancel but there is no Cancel button."

  • You may have already canceled. Check if your plan shows "Canceled" in yellow text.
  • If it says "Canceled" -- you are all set, no further action needed.
  • If you are not the admin user, only the admin can cancel. Ask the person who set up the account.

"My subscription says Past Due."

  • This means a payment failed. Your card may have expired or been declined.
  • A yellow banner will appear at the top of the page with an "Update Payment Method" button.
  • Click it and enter a working card to fix the issue.

"I canceled on the wrong account."

  • If you have multiple DrillerDB accounts and canceled the wrong one, log into the correct account and check its subscription status.
  • Contact support@drillerdb.com if you need help sorting it out.

Need Help?

If you are having trouble with your subscription, email us at support@drillerdb.com. Include your account email so we can look up your subscription.

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