Troubleshooting
Find solutions to common issues and learn how to get help.
Quick Start: Fix Common Problems
- Try refreshing the page (Ctrl+F5 or Cmd+Shift+R)
- Clear browser cache if data looks wrong
- Check internet connection for sync issues
- Try a different browser for persistent problems
- Contact support if nothing else works
Most issues are resolved by clearing your browser cache and refreshing the page. This forces DrillerDB to load fresh data and resources.
Quick Fixes Reference
| Problem | First Step | If That Fails |
|---|---|---|
| Can't log in | Reset password | Clear cookies |
| Data not saving | Check connection | Refresh page |
| Page not loading | Clear cache | Try different browser |
| Missing data | Check filters | Contact support |
| Slow performance | Close other tabs | Check internet speed |
Common Issues
Login Problems
- Clear your browser cache and cookies
- Try a different browser
- Check your email for password reset
Data Not Saving
- Check your internet connection
- Refresh the page
- Try again in a few minutes
Page Not Loading
- Check your internet connection
- Clear browser cache
- Disable browser extensions
Step-by-Step: Triage a Support Ticket
- Identify affected feature and impacted users
- Validate whether issue is reproducible
- Apply quick fixes (refresh, cache clear, browser swap)
- Gather error details and screenshots if unresolved
- Escalate with full reproduction steps
Getting Help
If you can't resolve an issue:
- Check this documentation for answers
- Contact support at support@drillerdb.com
- Report a bug using the in-app feedback form
Topics in This Section
- Common Issues - Frequent problems and their solutions
- Connection Issues - Network connectivity and synchronization problems
- Contact Support - How to get help from the DrillerDB support team
Related Topics
- Real-Time Features - WebSocket connectivity
- Mobile Access - Mobile-specific issues
- Settings - Account configuration