Stripe Payments

DrillerDB integrates with Stripe Connect to accept online payments directly from your customers. This guide covers setup, payment processing, and managing transactions.

Quick Start: Accept Online Payments

1. Connect Stripe account in Settings
2. Create and send invoice
3. Customer clicks Pay Now
4. Payment processes automatically
5. Invoice marked as Paid

Setting Up Stripe Connect

Step 1: Navigate to Settings

1. Go to Settings > Integrations
2. Find Stripe Connect section
3. Click Connect Stripe

Step 2: Sign In or Create Account

Existing Stripe Account:

1. Sign in with your Stripe credentials
2. Authorize DrillerDB access
3. Select account (if multiple)

New Stripe Account:

1. Click Create Account
2. Enter email address
3. Stripe sends verification
4. Complete registration

Step 3: Complete Onboarding

Stripe requires:

Step 4: Verification

1. Submit required documents
2. Stripe verifies information
3. Account activates (usually same day)
4. Ready to accept payments

Payment Methods Supported

How Customers Pay

Step-by-Step: Customer Payment Flow

1. Customer receives invoice email
2. Clicks Pay Now button
3. Payment portal opens:

4. Customer enters payment info
5. Clicks Pay
6. Receives confirmation
7. Invoice automatically marked Paid

Payment Portal Features

• Mobile-friendly design
• Secure encrypted connection
• Save card for future (optional)
• Receipt emailed automatically

Processing Details

Transaction Flow

1. Customer pays → Stripe processes
2. Stripe holds → 2-3 days (cards)
3. Funds deposited → Your bank account
4. DrillerDB updated → Invoice marked Paid

Payout Schedule

Configure in Stripe Dashboard.

Security Features

PCI Compliance

Stripe handles all security:

• Card data never touches your servers
• PCI DSS Level 1 certified
• End-to-end encryption
• Tokenized transactions

Fraud Prevention

Managing Transactions

Viewing Payments

1. Go to Billing > Invoices
2. Click on paid invoice
3. See payment details:
   • Date and time
   • Amount
   • Method (card type)
   • Transaction ID

In Stripe Dashboard

For detailed info:

1. Log into Stripe Dashboard
2. View all transactions
3. See fees and payouts
4. Download reports

Processing Refunds

Refunding via Stripe Dashboard

1. Log into your Stripe Dashboard
2. Find the payment to refund
3. Click Refund on the payment
4. Enter refund amount (full or partial)
5. Confirm the refund

Refund Processing Times

Disputes and Chargebacks

What Happens

1. Customer disputes charge with bank
2. Stripe notifies you
3. You provide evidence
4. Bank makes decision

Preventing Disputes

• Send clear invoices
• Use recognizable business name
• Respond to customer inquiries
• Keep good records

Fee Management

Understanding Fees

Passing Fees to Customers

Options:

1. Absorb fees - Include in your pricing
2. Add surcharge - Add fee line item
3. Offer ACH discount - Encourage lower-fee method

State law can cap a surcharge, and can ban one outright. Colorado caps a card surcharge at 2 percent (C.R.S. 5-2-212) and bans surcharging a debit card rather than capping it. DrillerDB does not surcharge debit cards in Colorado. Pass-through is not yet applied to Colorado credit cards either: the card type is not known when a payment is priced, so a Colorado credit-card payment on an invoice or a deposit collects no surcharge on an ordinary payment and your company absorbs the processing fee. The 2 percent cap is the rule DrillerDB will enforce once pass-through reaches Colorado credit cards, and only when your company's state is set to Colorado. See Billing Settings.

Test Mode

Using Test Mode

In beta environment:

• Stripe uses test keys
• No real charges processed
• Use test card numbers:

Testing ACH

Use test bank account:

• Routing: 110000000
• Account: 000123456789
• Result: Success

Troubleshooting

Stripe not connecting?

• Check internet connection
• Try different browser
• Contact support if persists

Payment failing for customer?

• Card may be declined
• Try different card
• Verify card is valid
• Check billing address matches

Payout not received?

• Check Stripe Dashboard for status
• Verify bank account info
• Review payout schedule

Higher fees than expected?

• International cards have higher fees
• Check card type (rewards cards cost more)
• Review Stripe fee schedule

Related Topics

• Creating Invoices - Invoice creation
• Sending Invoices - Email delivery
• Payment Tracking - Monitor payments
• Down Payments - Deposit collection