Stripe Payments

DrillerDB integrates with Stripe Connect to accept online payments directly from your customers. This provides a convenient payment option that accelerates cash flow and reduces collection time.

Stripe Connect Setup

To enable online payments, connect your Stripe account:

1. Navigate to Settings > Billing in your DrillerDB account
2. Click "Connect Stripe Account"
3. Sign in to your existing Stripe account or create a new one
4. Authorize DrillerDB to process payments on your behalf
5. Complete the Stripe onboarding process with your business details

Stripe requires basic business information including your tax ID, bank account for deposits, and business verification details. The onboarding process typically takes 5-10 minutes.

Payment Methods

Once connected, customers can pay invoices using:

• Credit Cards - Visa, Mastercard, American Express, Discover
• Debit Cards - All major debit card networks
• ACH Bank Transfers - Direct bank account debits (US only)

ACH payments typically have lower fees than credit cards but take 3-5 business days to process. Credit card payments settle in 2-3 business days.

Customer Payment Portal

Customers access the payment portal through links in invoice emails:

1. Customer receives invoice email with "Pay Now" button
2. Clicking the button opens a secure payment page
3. Customer enters payment details (card or bank account)
4. Payment is processed immediately with confirmation
5. Invoice status automatically updates to "Paid" in DrillerDB

The payment portal is fully branded with your company name and logo, providing a professional experience.

Payment Security

All payment processing uses Stripe's PCI-compliant infrastructure:

• Payment card data never touches DrillerDB servers
• All transactions use end-to-end encryption
• Stripe maintains PCI DSS Level 1 certification
• Fraud detection and prevention included
• 3D Secure authentication for eligible cards

You don't need to worry about PCI compliance or storing sensitive payment data. Stripe handles all security requirements.

Processing Fees

Stripe charges standard payment processing fees:

• Credit Cards - 2.9% + $0.30 per transaction
• ACH Transfers - 0.8% up to $5.00 per transaction

You can choose to absorb these fees or pass them on to customers. The fee structure is set by Stripe and varies by payment method and transaction volume.

Payment Notifications

Receive instant notifications when payments are received:

• Email notification to your billing contact
• In-app notification in DrillerDB
• Real-time invoice status update
• Optional SMS notifications

These notifications help you stay on top of cash flow without constantly checking your dashboard.

Refunds and Disputes

If you need to refund a payment, process refunds directly from DrillerDB:

1. Open the paid invoice
2. Click "Issue Refund"
3. Enter the refund amount (full or partial)
4. Confirm the refund

The refund processes through Stripe and returns to the customer's original payment method within 5-10 business days. Stripe refunds the processing fee for full refunds.

Test Mode

Use Stripe test mode in the beta environment to practice payment workflows without processing real transactions. Test mode uses special test card numbers and simulates the payment experience.